Privacy Policy

This privacy policy explains how Ludus collects, uses, and protects your personal data when you visit our site and interact with our gaming community platform. We are committed to transparency and compliance with UK data protection law.

1. Who We Are

Ludus is an informational gaming community platform operated from Manchester, England. We curate competitive games, facilitate fair matchmaking, and foster a quality-focused player community. For questions about this policy, you can contact us at hello@rankdiagnostic.pro.

2. What Data We Collect

We collect data in the following ways:

• Contact and inquiry data: If you contact us via email or inquiry form, we collect your name, email address, and message content.
• Account and profile data: If you create an account, we collect a username, email address, and optional profile information (e.g. gaming preferences, skill level, region).
• Gameplay and interaction data: We record match history, matchmaking data, skill ratings, moderation reports, and community activity to improve fair play and service quality.
• Technical and usage data: We collect IP address, browser type, pages visited, time spent on site, and referring URL through standard web server logs and analytics tools.
• Cookies and similar technologies: We use cookies to maintain sessions, remember preferences, and measure site usage. See section 5 for details.

3. Legal Basis and Purposes

We process your data for the following purposes:

• Service delivery: To provide matchmaking, curation, moderation, and community features.
• Fair play and safety: To detect fraud, enforce community standards, and maintain a safe environment for all players.
• Skill development: To track progress, provide recommendations, and improve our curation and matching algorithms.
• Communication: To respond to inquiries, send service updates, and notify you of policy changes.
• Analytics and improvement: To understand how players use our platform and refine our service.
• Legal compliance: To comply with UK law and respond to lawful requests.

Our legal basis is your consent (for account creation and cookies), contract performance (to provide the service), legitimate interest (to improve safety and service quality), and legal obligation (to comply with law).

4. Who We Share Your Data With

We do not sell your data. We may share it with:

• Service providers: Hosting, email, and analytics providers who process data on our behalf under data processing agreements.
• Law enforcement: When required by law or to protect safety and rights.
• Other players: Your username, profile, and match history are visible to other community members as part of the service.

5. Cookies and Similar Technologies

We use cookies for:

• Essential cookies: To maintain your session and authenticate your account.
• Preference cookies: To remember your language, theme, and settings.
• Analytics cookies: To measure site traffic and user behaviour using analytics tools.

Most browsers allow you to refuse cookies or alert you when a cookie is being set. You can also clear cookies from your browser settings. Disabling essential cookies may affect service functionality.

6. Data Retention

We retain your data for as long as necessary to provide the service and comply with legal obligations:

• Account data is retained while your account is active and for 12 months after deletion.
• Match history and skill ratings are retained for 24 months to support skill development and fair play analysis.
• Moderation records are retained for 24 months.
• Technical logs are retained for 90 days.
• Contact inquiries are retained for 12 months.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal retention obligations).
• Restrict processing: Limit how we use your data.
• Data portability: Receive your data in a portable format.
• Object: Opt out of certain processing, including marketing.
• Withdraw consent: Withdraw consent for processing at any time.

To exercise these rights, contact us at hello@rankdiagnostic.pro. We will respond within 30 days. If you are unhappy with our response, you may lodge a complaint with the Information Commissioner's Office (ICO).

8. International Data Transfers

We operate within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect data from children under 13. If we become aware that a child under 13 has provided data, we will delete it promptly. Parents or guardians concerned about a child's data should contact us immediately.

10. Security

We implement technical and organisational measures to protect your data, including encryption, secure authentication, and access controls. However, no system is completely secure. We encourage you to use strong passwords and report any security concerns to us.

11. Third-Party Links

Our site may link to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing data.

12. Policy Changes

We may update this policy to reflect changes in law, technology, or our practices. We will notify you of material changes via email or a prominent notice on our site. Your continued use of Ludus after changes constitutes acceptance of the updated policy.

Last updated: January 2026